Mobile carriers in Africa poised for big data breakthroughs with advent of smart phones

Looking ahead, the most promising of the big data leapfrogging opportunities for Africa lie within the telecom industry. Mobile phones are now widespread, as are SMS based services such as mobile payments and money transfer. Next, observers expect rapid adoption of affordable smart phones capable of handling more sophisticated applications, such as social networking. It all adds up to a massive amount of data in the hands of the mobile carriers about what people are doing with their phones and where they are.

As the mobile market continues to develop, the carriers will be in a strong position to offer their customers new applications and services. They’ll not only own the relationship with the customer, but they’ll see data patterns in customer behavior that helps them anticipate customer’s needs. Marketers have long dreamed of being able to address not just market segments but individual customers. Big data could finally turn this dream into a reality.

Via Steve Hamm, Building a Smarter Planet

Kids prefer peers… and many adults do too

A Harvard Business Review blogger shares this great example of effective customer communication on a sensitive topic by creating a supportive, peer-based community:

Procter & Gamble’s BeingGirl community for teen and pre-teen girls, was formed initially to promote feminine hygiene products because TV and print ads made its young audience uncomfortable. P&G enlisted experts to provide content, which did little to build interest.After that misstep, P&G created forums so that girls could talk to each other about the issues and challenges of growing into young womanhood. And with that the site took off, with girls from around the world eager to get into the conversation — and with P&G able to market its products more subtly and effectively than before. Customers are often more apt to trust and be interested in information if it comes from a peer, rather than a company.

Lessons to be learned:

  • Customers know more about each other than you know about them. 
  • Customers are more credible than you are. 
  • Customers are more persuasive than you are.
  • Customers often understand buyer needs better than you do.
  • Prospects in your market would rather affiliate with their peers (your customers) than with you.

I’d say the idea of controlling information flows is becoming an obsolete notion. To me, the basic point of the 2.0 era is that we can get out of the business of predefining and controlling those information flows. We get out of the business of defining who is entitled to generate information, who’s entitled to share it with whom, who is entitled to talk on different subjects.