Online shoe retailer Zappos is experiencing a surge sales from customers using Android-based smartphones. 
Recognizing the importance of designing platform-specific experiences for its native apps, the company devotes a separate team for iOS and Android. Each team consists of fans of that specific device and their expertise leads to more appropriate executions. Examples of Android-specific features:
 a widget that tracks a shipment on your home screen without having to open up the app, log-in and find the item.
 a smartphone screensaver that displays the time and weather on top of a Zappos product matched to the current weather.
(via Zappos sees Android conversions on the rise with catered UI - Mobile Commerce Daily - Strategy)

Online shoe retailer Zappos is experiencing a surge sales from customers using Android-based smartphones. 

Recognizing the importance of designing platform-specific experiences for its native apps, the company devotes a separate team for iOS and Android. Each team consists of fans of that specific device and their expertise leads to more appropriate executions. Examples of Android-specific features:

  •  a widget that tracks a shipment on your home screen without having to open up the app, log-in and find the item.
  •  a smartphone screensaver that displays the time and weather on top of a Zappos product matched to the current weather.

(via Zappos sees Android conversions on the rise with catered UI - Mobile Commerce Daily - Strategy)

Privacy? Not if you can get me what I need.
The percentage of consumers willing to share their current location via GPS with retailers nearly doubled year-over-year to 36%, according to an IBM study.
38% of consumers would provide their mobile number for the purpose of receiving text messages
32%  would share their social handles with retailers.
“Today’s consumer has been conditioned by multiple industries - from healthcare to travel - to expect personalized interactions across different channels,” said Jill Puleri, IBM Retail Global Industry leader.
(via Big data trade-off – consumers happy to share data but want value in return - Enterprise - | siliconrepublic.com - Ireland’s Technology News Service)

Privacy? Not if you can get me what I need.

The percentage of consumers willing to share their current location via GPS with retailers nearly doubled year-over-year to 36%, according to an IBM study.

  • 38% of consumers would provide their mobile number for the purpose of receiving text messages
  • 32%  would share their social handles with retailers.

“Today’s consumer has been conditioned by multiple industries - from healthcare to travel - to expect personalized interactions across different channels,” said Jill Puleri, IBM Retail Global Industry leader.

(via Big data trade-off – consumers happy to share data but want value in return - Enterprise - | siliconrepublic.com - Ireland’s Technology News Service)

Companies are reluctant to admit a direct connection between the crusades of consumers like Ms. Shutters or Vani Hari, a blogger known as the Food Babe, and their decisions to tweak products, but the link seems clear. More than 140,000 people have signed Ms. Shutters’s petition on petroleum-based food dyes, and dozens have commented on Ms. Hari’s posts about some of the ingredients in items on Chick-fil-A’s menu.
(via Social Media as a Megaphone to Pressure the Food Industry - NYTimes.com)

Companies are reluctant to admit a direct connection between the crusades of consumers like Ms. Shutters or Vani Hari, a blogger known as the Food Babe, and their decisions to tweak products, but the link seems clear. More than 140,000 people have signed Ms. Shutters’s petition on petroleum-based food dyes, and dozens have commented on Ms. Hari’s posts about some of the ingredients in items on Chick-fil-A’s menu.

(via Social Media as a Megaphone to Pressure the Food Industry - NYTimes.com)

Retailers that use cloud-based analytics and omni-channel commerce solutions will have the advantage this holiday season.

For example: Known for its “endless aisle” strategy, Moosejaw only stocks 4,000 to 5,000 product SKUs in its stores, while the warehouse used for fulfilling online orders holds about 120,000 product SKUs. Using mobile devices, customers and Moosejaw sales associates can stand in the store aisles and look at the breadth of product options, check warehouse stock and find desired items that can be shipped to the customer’s home for free in only one or two days.

(check 1:00 and beyond in the video to see how Moosejaw employees have fun at work)

via The Cloud: A Holiday Shopping Miracle | Jill Puleri

Intelligent Content Personalization … goes beyond giving web visitors the ability to have their own interface, and display content based on explicit preferences. Rather, “Intelligent Personalization” uses all the data that a marketer has at his/her disposal to optimize the experience as well as the content. 
Intelligent personalization  includes, of course, things like mobile device, and regional optimization – also real-time behavior, social signals, transactional data. 
…
(via It’s Not Big Data - It’s Smart Data)

Intelligent Content Personalization … goes beyond giving web visitors the ability to have their own interface, and display content based on explicit preferences. Rather, “Intelligent Personalization” uses all the data that a marketer has at his/her disposal to optimize the experience as well as the content.

Intelligent personalization  includes, of course, things like mobile device, and regional optimization – also real-time behavior, social signals, transactional data. 

(via It’s Not Big Data - It’s Smart Data)

What’s new  in ‘social’ for banks?  One example:case management apps that preserve the personal service that attracted many bank customers in the first place and at the same time bring down cost to serve. What was perhaps once performed by a representative with a personal relationship with the customer can now be assisted with case management apps that bridge channel, information and process gaps.
(via The Art of Banking: How Financial Services Approach Great Customer Experiences)

What’s new  in ‘social’ for banks?  One example:case management apps that preserve the personal service that attracted many bank customers in the first place and at the same time bring down cost to serve. What was perhaps once performed by a representative with a personal relationship with the customer can now be assisted with case management apps that bridge channel, information and process gaps.

(via The Art of Banking: How Financial Services Approach Great Customer Experiences)