Much of the apprehension that businesses are experiencing today is a direct result of a lack of focus on innovation. For many CIOs, too much of the past decade has been spent on industrializing IT to drive down its cost. That industrialization process, however, has stifled innovation. The focus on industrialization has led to a lot of stagnation. A lot of CIOs are now discovering that polishing the ERP system is no longer enough.

Dave Aron, a vice president and fellow with Gartner, says

To address the innovation issue, leading-edge IT organizations are starting to bifurcate their operations, Aron says. Traditional IT executives are continuing to focus on making systems of record more efficient, but a new class of entrepreneurially minded executives is being put in charge of what is collectively being referred to as “systems of engagement.” “One symptom of that is the emergence of the title of chief digital officer within a lot of organizations,” says Aron. It’s often not clear whether the chief digital officer is an IT or marketing person, but what is clear is that they usually trying to drive some form of business innovation.

Digital Fear and Loathing in the CIO Ranks

The personalized system automatically labels digital learning content with instructions from curriculum standards to find the right content suited to a specific student’s needs.

e-tasting Prototype

In this ultra-sensory media experience flavors are transmitted remotely to an electronic device in the user’s mouth. Imagine tasting food on TV cooking shows, getting rewarded with a treat for succeeding in a video game or sharing a meal with a friend on social media.

(via The ‘Digital Lollipop’: You Can Literally Taste The Innovation : All Tech Considered : NPR)

Runaway innovation is insatiable. It captures the imagination of individuals and empowers customers and employees alike to challenge the status quo — leaving organizations to catch up

CEO insights from the Global C-suite Study 

Reinventing the rules of engagement

This CEO point of view report delves into the perspectives of the 884 CEOs interviewed during the IBM Global C-suite Study. Since 2004, CEOs consistently identified market forces as the biggest driver of change. In 2012, for the first time, CEOs expected technology to exert the strongest influence on their organizations and strategy.

And this year, CEOs again ranked technology first. Believing the impact of emerging technologies on their organizations will be profound, CEOs anticipate three areas for action:

Global C-suite Study: CEO perspective

Crowdsourcing creates brand loyalty
"If you want people to be emotionally connected to and invested in your business, everyone has to think they matter as a customer," said Jon Olinto, co-founder of the b.good Family Foundation, which puts its annual grant recipient up to a consumer vote. "As long as you’re willing to turn some decisions over to the customers, you can empower them. Anyone who participates is automatically engaged with the company and part of its story." (via How to Crowdsource Innovation for Your Business | Crowdsourcing Tips)

Crowdsourcing creates brand loyalty

"If you want people to be emotionally connected to and invested in your business, everyone has to think they matter as a customer," said Jon Olinto, co-founder of the b.good Family Foundation, which puts its annual grant recipient up to a consumer vote. "As long as you’re willing to turn some decisions over to the customers, you can empower them. Anyone who participates is automatically engaged with the company and part of its story." (via How to Crowdsource Innovation for Your Business | Crowdsourcing Tips)


Management Consultants vs. Creative Agencies Peter Thomson, peterjthomson.com
Management consulting firms want to move into creative thinking and creative agencies want to move into management consulting. It seems that everyone wants to swim upstream to the boardroom and consult on innovation, customer experience,…

Management Consultants vs. Creative Agencies
Peter Thomson, peterjthomson.com

Management consulting firms want to move into creative thinking and creative agencies want to move into management consulting. It seems that everyone wants to swim upstream to the boardroom and consult on innovation, customer experience,…

Deep customer empathy is knowing your customer better than they know themselves

Jeff Lauterer

Customers had “a lot of anxiety” when it came to dealing with the contact center. So Internet  bank created a new service called “Talk to First IB,” which allows customers to get a real-time glimpse of agents that are available, and the ability to contact a specific agent directly and bypass the traditional call-in queue.

Banks Should Act Like Startups When it Comes to Innovation

Three key insights from “Analytics: A blueprint for value”
Analytic implementation strategies need to support business objectives
The technology in place needs to support the analytics strategy
The organization’s culture needs to evolve so people take action on the strategy and technology.
(via IBM Analytics: A blueprint for value - United States)

Three key insights from “Analytics: A blueprint for value”

(via IBM Analytics: A blueprint for value - United States)