Key areas in social HR:
Gamification. 70% of Global 2000 business wil be using a gamified application such as skills development by 2014. 
Social recruitment. Companies using social networking sites for hiring purposes increased from 34% in 2008 to 56% in 2011
Employee engagement. With social media platforms employees are able to provide input into areas where they were previously excluded, such as company strategy and corporate citizenship.
Performance management. Social reinforcement of good performance provides encouragement for employees to deliver at expected performance levels, while getting the necessary recognition for their efforts in real-time.
Skills development. Knowledge sharing and peer learning via social platforms on a daily basis has become the norm as employees engage each other across social platforms. 
(via 5 big ways social HR is changing the way we do business | memeburn)

Key areas in social HR:

  • Gamification. 70% of Global 2000 business wil be using a gamified application such as skills development by 2014. 
  • Social recruitment. Companies using social networking sites for hiring purposes increased from 34% in 2008 to 56% in 2011
  • Employee engagement. With social media platforms employees are able to provide input into areas where they were previously excluded, such as company strategy and corporate citizenship.
  • Performance management. Social reinforcement of good performance provides encouragement for employees to deliver at expected performance levels, while getting the necessary recognition for their efforts in real-time.
  • Skills development. Knowledge sharing and peer learning via social platforms on a daily basis has become the norm as employees engage each other across social platforms. 

(via 5 big ways social HR is changing the way we do business | memeburn)

Creative Crowdsourcing from a Legal Perspective
Before initiating a co-creation contest, decide:
Do I want exclusive rights on the entries?
Do I want to use all the entries or just those I’ll select (the winners)?
Does it bother to me if participants can submit their entries to another contest? - 
(via eYeka’s Thought Leadership Blog)

Creative Crowdsourcing from a Legal Perspective

Before initiating a co-creation contest, decide:

  • Do I want exclusive rights on the entries?
  • Do I want to use all the entries or just those I’ll select (the winners)?
  • Does it bother to me if participants can submit their entries to another contest? - 

(via eYeka’s Thought Leadership Blog)

If you’re planning to co-create with your customers, set the stage for creativity:
Sell the drama. Start in advance with an activity that sparks discussion and camaraderie. 
Make it fun! Videotape a Mission Impossible challenge instead of posting a boring document.
Be inclusive. An open invitation to participate should include anyone who is passionate about making a difference. 
Provide resources. People need to be brought up to speed. Provide incentives for doing the “homework” it takes to make a better product or service.
Make it addictive. Provide daily updates to keep people in the habit of seeing the status of their new ideas.
Become a cheerleader. Be ready to go from task master to collaboration champion to unabashed cheerleader. Work on getting the chemistry right
As Bruce Springsteen said, “You can’t start a fire without a spark.”
(via Come on Down! What Game Shows Can Teach Us About Co-Creation | GreenBook)

If you’re planning to co-create with your customers, set the stage for creativity:

Sell the drama. Start in advance with an activity that sparks discussion and camaraderie. 

Make it fun! Videotape a Mission Impossible challenge instead of posting a boring document.

Be inclusive. An open invitation to participate should include anyone who is passionate about making a difference. 

Provide resources. People need to be brought up to speed. Provide incentives for doing the “homework” it takes to make a better product or service.

Make it addictive. Provide daily updates to keep people in the habit of seeing the status of their new ideas.

Become a cheerleader. Be ready to go from task master to collaboration champion to unabashed cheerleader. Work on getting the chemistry right

As Bruce Springsteen said, “You can’t start a fire without a spark.”

(via Come on Down! What Game Shows Can Teach Us About Co-Creation | GreenBook)

springwise:

Platform tracks employees’ individual achievements in team projects
When it comes to team projects, managers have to juggle the tasks of monitoring and rewarding individual’s good work while keeping the entire group happy. We recently saw a social network-like model gamify the rewards procedure in the form of My Corner Office, and now PropsToYou is a similar platform aiming to make it easier for management to incentivize hard work, but this time with an emphasis on monitoring individual employee progress. READ MORE…

springwise:

Platform tracks employees’ individual achievements in team projects

When it comes to team projects, managers have to juggle the tasks of monitoring and rewarding individual’s good work while keeping the entire group happy. We recently saw a social network-like model gamify the rewards procedure in the form of My Corner Office, and now PropsToYou is a similar platform aiming to make it easier for management to incentivize hard work, but this time with an emphasis on monitoring individual employee progress. READ MORE…

For organizations turning all employees into brand advocates, Dachis Group wants to help monitor that activity.

A new tool makes it feasible for organizations to enable, manage and monitor employees’ social media accounts that are focused on the company. When employees’ email addresses are imported into the tool, it sends messages prompting them to supply their relevant social media identities. However, monitoring is at the level of public posts rather than private social media content.

Social media managers can then scan a listing of employees and their social media accounts, scored by the frequency and reach of their postings, or drill down for more detail on individuals. A messaging system built into the application can be used to distribute suggested messages to be shared, as well as best practices information. Identified employees with their own accounts get access to an employee portal that lets them see the effect of their social media efforts and measure themselves against other employees on a leaderboard.  Via The BrainYard - InformationWeek

Gamifying the Executive Suite | ReadWriteWeb
It’s easy to think of gaming as kids stuff, and the behavior-driving techniques honed by the gaming industry limited to getting the unwashed Internet masses to play Farmville or boost engagement in marketing campaigns. But it turns out that the same motivators that get the adrenaline pumping in a 15-year-old gamer also drive executives. So those gamification techiques are also being used to nudge corporate executives into performing desired functions - including completing online training programs in large multinational corporations.
 - Image source 

Gamifying the Executive Suite | ReadWriteWeb

It’s easy to think of gaming as kids stuff, and the behavior-driving techniques honed by the gaming industry limited to getting the unwashed Internet masses to play Farmville or boost engagement in marketing campaigns. But it turns out that the same motivators that get the adrenaline pumping in a 15-year-old gamer also drive executives. So those gamification techiques are also being used to nudge corporate executives into performing desired functions - including completing online training programs in large multinational corporations.

 - Image source 

Motivating frontline employees

Fear is a non-starter in terms of motivation. Unfortunately, all too often that’s what organizations use to drive performance in their call centers. By contrast, social environments, combined with well-defined metrics and meaningful rewards, can create positive programs that increase employee and thereby customer satisfaction.

Organizations that use crowdsourcing and gamification tactics, according to this article (registration required), create an enjoyable and productive work environment:

collaboration between agents and their peers not only serves as an effective motivator, it can also provide a great benefit to the entire organization. For instance, setting up a knowledgebase that also allows agents to ask their peers questions, can be socially gratifying and motivating for individual agents who assist each other, while helping to build a central repository of data for all employees to leverage. Gamification can also be tied in by assigning badges to, or ranking the employees who participate and collaborate most often in the conversation.

The peer recognition inherent in these techniques, especially those that use a knowledgebase, invites all frontline employees to contribute. Traditional recognition programs, on the other hand, tend to focus only on the top 2 percent that the organization can afford to send to Hawaii or call up on stage at a ceremony.