Decision management tools get social for greater collaboration. In the latest release of its rules-based decision management software, Operational Decision Management, IBM provides a social interface showing who has made what changes in the business rules and events that form the core of a decision tree. Via Decision Management Solutions

Decision management tools get social for greater collaboration. In the latest release of its rules-based decision management software, Operational Decision Management, IBM provides a social interface showing who has made what changes in the business rules and events that form the core of a decision tree. Via Decision Management Solutions

Companies have bought in to social media and online community to the extent that they think it’s important and have put some resources into funding community management positions and tools to enable community. But there is still a lot of uncertainty about what to expect of both the roles and the tools. This framework can guide organizations in developing community management capabilities. Via The Community Roundtable’s Community Maturity Model

Companies have bought in to social media and online community to the extent that they think it’s important and have put some resources into funding community management positions and tools to enable community. But there is still a lot of uncertainty about what to expect of both the roles and the tools. This framework can guide organizations in developing community management capabilities. Via The Community Roundtable’s Community Maturity Model

Rather than following a process, I follow a cloud of activities

The Social Business Train Has Left the Station. Knowledge work is becoming more fluid and unpredictable, with little structure and repeatability. Add to this that knowledge work is becoming increasingly interdependent; completing a task often requires many interactions with information entities from different sources as well as with people from different locations, organizations and time zones. Via Siohan Fagan in CMS Wire.
Enterprise social networks will evolve organically - The CIO Report - WSJ
Organizations have a wide variety of choices for social network software to foster collaboration, innovation, greater market share and higher margins. Actual success stories are harder to come by, and when they do, often take place almost organically, without a big technology push. But they often occur thanks to a shared service deployment led or supported by technology executives.
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Enterprise social networks will evolve organically - The CIO Report - WSJ

Organizations have a wide variety of choices for social network software to foster collaboration, innovation, greater market share and higher margins. Actual success stories are harder to come by, and when they do, often take place almost organically, without a big technology push. But they often occur thanks to a shared service deployment led or supported by technology executives.

 - Image source 

Facing a social crisis isn’t a question of if — it’s a matter of when. Companies are best prepared to deal with crises when they can rapidly identify emerging issues, coordinate internally on response, and communicate externally in a direct and conversational tone. While most organizations have established crisis response plans in place within the corporate communications or public affairs team, today’s challenge is being able to make sense of big data to identify emerging conversational hot spots.