Among its many uses of IBM Connections, TD Bank has used the enterprise social software to:+ eliminate some of the 40 e-mails per week that customer service employees received as updates on product development and other matters. Now all of those updates are distributed through social software. There are fewer updates and they are written in a more concise format. The reduction in e-mail frees up more time for service representatives to spend with the bank’s 22 million customers  + create a digital community that lets bank advisors who structure client deals connect with other advisors for help. In one example, an advisor sought advice on how to deliver bad news to clients. Within a few days, the advisor received feedback from nine peers around the country.Via wsj.com CIO Journal

Among its many uses of IBM Connections, TD Bank has used the enterprise social software to:

+ eliminate some of the 40 e-mails per week that customer service employees received as updates on product development and other matters. Now all of those updates are distributed through social software. There are fewer updates and they are written in a more concise format. The reduction in e-mail frees up more time for service representatives to spend with the bank’s 22 million customers 
+ create a digital community that lets bank advisors who structure client deals connect with other advisors for help. In one example, an advisor sought advice on how to deliver bad news to clients. Within a few days, the advisor received feedback from nine peers around the country.

Via wsj.com CIO Journal

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Enterprise social networks will evolve organically - The CIO Report - WSJ Organizations have a wide variety of choices for social network software to foster collaboration, innovation, greater market share and higher margins. Actual success stories are harder to come by, and when they do, often take place almost organically, without a big technology push. But they often occur thanks to a shared service deployment led or supported by technology executives.  - Image source 

Enterprise social networks will evolve organically - The CIO Report - WSJ

Organizations have a wide variety of choices for social network software to foster collaboration, innovation, greater market share and higher margins. Actual success stories are harder to come by, and when they do, often take place almost organically, without a big technology push. But they often occur thanks to a shared service deployment led or supported by technology executives.

 - Image source 

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IBM Eats Its Own Social Dog Food - The BrainYard - InformationWeek

Big Blue’s social business VP details how IBM Connections fuels the company’s 500,000 users with social capabilities and a social media mindset.

When it comes to enterprise social networking, IBM not only talks the talk, it walks the walk with its IBM Connections software.

Among business-oriented social platform software vendors, IBM has been ranked No. 1 in worldwide market share in 2009 and 2010 by IDC. According to IDC, worldwide revenue for social-platform software was more than $500 million in 2010, representing growth of almost 32%. IDC expects the market opportunity for social platforms to grow by a factor of nearly 2 billion worldwide by 2014.

I recently spoke with IBM’s Jeff Schick, VP for social business, about the cultural shift these huge numbers represent, as well as about the company’s own use of IBM Connections. The product includes profiles, communities, a blogging service, social bookmarking service, task management capabilities, a content library, and a wiki system. The latest edition of Connections, version 3, added moderation capabilities, an ideation blog, and a media gallery.

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IBM Introduces New Mobile Social Software « Turbotodd If you’ve been following the communications around IBM’s smarter planet initiative, you’re probably aware of the major underlying themes. When IBM shared its vision three years ago, we explained that a smarter planet presented an opportunity to infuse intelligence into every system through which the world works We explained that in such a world, everything is becoming instrumented with sensors and computational power.  That the world is becoming interconnected via vast, ubiquitous networks.  And that many things are becoming intelligent by applying analytics to the mountains of data they can collect. One of those key underlying networks is made of people.  People connected to other people using social media and computing technologies, not as their own end, but as a means to the end of communicating with one another and creating new business value through those connections. Just as the Internet changed the marketplace forever, the integration of social computing into the the enterprise represents another enormous shift in the landscape. Those organizations that successfully transform into social businesses can reap great benefits, among them the ability to deepen their customer relationships, drive new operational efficiencies, and optimize their workforce. Today, IBM announced new software to help organizations continue on this journey by allowing them to embrace social networking using the broadest range of mobile devices. Getting Social, Going Mobile A shift is occurring in the enterprise. The adoption of mobile devices and social software is rapidly becoming a vital business tool, enabling organizations to transform virtually every part of their business operations from marketing, customer service and sales, to product development and human resources. According a recent report from the Renegade firm, 86 percent of business people now use social media to help them make business decisions. With more than one billion mobile users combined with rise of social networking in the workplace, companies are looking for ways to better integrate these industry forces to help organizations accelerate collaboration, deepen customer relationships, generate new ideas faster, and enable a more effective workforce. Being social often now also means being mobile, and with today’s news, IBM is delivering its industry-leading Connections social networking software and enabling people to download it from all the major app stores, including Android, Apple iOS, and RIM’s BlackBerry.

IBM Introduces New Mobile Social Software « Turbotodd

If you’ve been following the communications around IBM’s smarter planet initiative, you’re probably aware of the major underlying themes.

When IBM shared its vision three years ago, we explained that a smarter planet presented an opportunity to infuse intelligence into every system through which the world works

We explained that in such a world, everything is becoming instrumented with sensors and computational power.  That the world is becoming interconnected via vast, ubiquitous networks.  And that many things are becoming intelligent by applying analytics to the mountains of data they can collect.

One of those key underlying networks is made of people.  People connected to other people using social media and computing technologies, not as their own end, but as a means to the end of communicating with one another and creating new business value through those connections.

Just as the Internet changed the marketplace forever, the integration of social computing into the the enterprise represents another enormous shift in the landscape. Those organizations that successfully transform into social businesses can reap great benefits, among them the ability to deepen their customer relationships, drive new operational efficiencies, and optimize their workforce.

Today, IBM announced new software to help organizations continue on this journey by allowing them to embrace social networking using the broadest range of mobile devices.

Getting Social, Going Mobile

A shift is occurring in the enterprise. The adoption of mobile devices and social software is rapidly becoming a vital business tool, enabling organizations to transform virtually every part of their business operations from marketing, customer service and sales, to product development and human resources.

According a recent report from the Renegade firm, 86 percent of business people now use social media to help them make business decisions. With more than one billion mobile users combined with rise of social networking in the workplace, companies are looking for ways to better integrate these industry forces to help organizations accelerate collaboration, deepen customer relationships, generate new ideas faster, and enable a more effective workforce.

Being social often now also means being mobile, and with today’s news, IBM is delivering its industry-leading Connections social networking software and enabling people to download it from all the major app stores, including Android, Apple iOS, and RIM’s BlackBerry.

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IBM Connections - Android Market IBM® Connections is social software for business. It enables you to build a network of colleagues and subject matter experts, and then leverage that network to further your business goals. With its integrated suite of tools, you can share and discuss ideas, work collaboratively on presentations or proposals, plan and track project tasks, and much more. IBM Connections is a web application that is deployed on a company intranet to promote collaboration within the company. The IBM Connections mobile application extends access to company data to employees who are on the go. via smarterplanet:

IBM Connections - Android Market

IBM® Connections is social software for business. It enables you to build a network of colleagues and subject matter experts, and then leverage that network to further your business goals. With its integrated suite of tools, you can share and discuss ideas, work collaboratively on presentations or proposals, plan and track project tasks, and much more. IBM Connections is a web application that is deployed on a company intranet to promote collaboration within the company. The IBM Connections mobile application extends access to company data to employees who are on the go.

via smarterplanet:

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