Social Business | An Overview from IBM

It’s no longer a BtoB or BtoC relationship. It’s PtoP.

People to people isn’t about file sharing. It means that every department, from HR to marketing to product development to customer service, uses social media the way it uses any other tool and channel to do its job. A company that uses social networking tools fluently to communicate with people inside and outside the company acts as a Social Business.

So what does a Social Business look like?

A Social Business isn’t just a company that has a Facebook page and a Twitter account. A Social Business is one that embraces and cultivates a spirit of collaboration and community throughout its organization—both internally and externally.

IBM has identified three distinct characteristics of a Social Business:

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