When people can't share, and won't say no

Social businesses are designed to share expertise. But all too often requests for information go ignored.  It seems people would rather say nothing than say they can’t help you.

Some tips for getting answers from Quentin Smeltzer on the Smarter Commerce blog:

  • Before asking for help, try to find the answer yourself. 
  • For quick answers, instant messaging, phone calls or popping around a cubicle wall are more effective than email.
  • After you’ve tried persistence, politeness and direct contact, then moving on is the best recourse.

And if you’re the one getting the request from a colleague, remember that external customers are the ultimate beneficiary of sharing:

A winning company is one that understands that everyone’s job is helping everyone, and acts accordingly.

Via Smarter Commerce Blog: Is Anybody Out There?


  1. kminova reblogged this from ibmsocialbiz
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  6. linkaboutit reblogged this from ibmsocialbiz and added:
    IBM soc biz is RIGHT on with these points
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