New research from customer service company Genesys finds that when it comes to reaching out to their customers online, over half of consumer-facing Fortune 500 companies are “socially shy.” On the contact pages of their website, more than half of these companies don’t provide their Twitter handle or a link to their Facebook pages. And 27 percent don’t provide links to their Twitter or Facebook profiles anywhere on their websites at all. Via Forbes
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New research from customer service company Genesys finds that when it comes to reaching out to their customers online,...
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