The Retail Revolution will make customers and their data the focus of everything a company does, from buying to marketing. And marketing will essentially become a customer service.
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I think the companies that are using social media well already realize that it is more a form of customer service than...
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Isn’t being connected great?
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webermore reblogged this from emergentfutures and added:
Very interesting numbers from a study by IBM. There’s been quite a bit of research about the growing use of a second...
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mindcloudes reblogged this from ibmsocialbiz and added:
que medio emplear para posicionarnos? según edad? según uso? según medio?… he aquí unos datos muy interesantes
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Wow
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Marketing should always be about customer service, though. Even when you’re telling your audience that they NEED to have...
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günümüz tüketicisinin dijital medya iletişimi
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