smarterplanet:

This week at Gartner 360, I am presenting an overview of how companies must embrace the use of digital, social and mobile technologies to create and deliver new sources of value to meet the needs of today’s empowered consumer.  We often discuss the forces of digital, mobile and social as transformational, as they strip away the boundaries of time, distance, and mobility that have constrained humans for millennia.  The unrestricted freedom to communicate, explore, and choose has, in turn, reshaped customer expectations of not only value, but also trust and transparency. 

Paul Papas

Global Leader, IBM Smarter Commerce