September 2011
60 posts
9 tags
6 tags
Watch
The Deleted City is a digital archaeology of the world wide web as it exploded into the 21st century. At that time the web was often described as an enormous digital library that you could visit or contribute to by building a homepage. The early citizens of the net (or netizens) took their netizenship serious, and built homepages about themselves and subjects they were experts in. These pioneers...
2 tags
Video from my Keynote Address to the National...
emergentfutures:
I addressed the National Australia Bank National Small Business Summit in July on the Future Competitive Landscape for Small Business. You can see the video and the presentation by going to:
NAB National Small Business Sumit Keynote by Paul Higgins July 27th 2011
7 tags
6 tags
7 tags
7 tags
6 tags
4 tags
The Social Media Week Video Happy Hour
Share Your Social Media Week stories with us via the fun new Spreecast social video platform
LIVE: Thursday Sept. 22, 11:00am ET Join us on Spreecast for a new kind of webcam jam where up to four people at a time can be onscreen and tell other SMW participants what they have seen and learned this week. The IBM team behind the Social Commerce Scan pilot is going to mix things up by hosting a...
1 tag
1 tag
Anonymous asked: Frequent shopper groups by product. For example; a social networking group for produce buyers where people can crowd source prices on anything from apples to TVs.
1 tag
WatchReturn on Relationships, With Ted Rubin (Part 1 of 2), is one of the best “answers” to our first question, on bringing the human dimension into all aspects of commerce.
Many thanks to #SMWBogota for presenting this!
Watch Part 2
1 tag
WatchTed Rubin | Return on Relationship (Part 2 of 2) … one of the best “answers” to our first question, on bringing the human dimension into all aspects of commerce.
1 tag
Anonymous asked: so often i vent frustrations online and i think smart businesses would look to see what areas consumers in general would like assistance. scanning for NYC in twitter, with hashtags like #Fail or #argh would tell them so much about areas that they could expand to meet a general need.
cirquedudanny asked: Finding a cab in Manhattan can be one of the most infuriating tasks in the world (especially if it's raining). The problems with finding a taxi can likely be avoided with a "heat map" indicating areas with the highest density of cars at a particular time. This can be accomplished by combining taxi location data with "status" (free and not free) and feeding that data into...
1 tag
Anonymous asked: Similar to the concept of Product Lifecycle Management where a product is managed from "cradle to grave" as they say, I see Smarter Commerce as an extension of this, where during the cradle or design phase trend data from social networks is employed. For example, Leica makes an expensive camera called the M9. While everyone loves the camera, the pro camera blogs complained about the...
1 tag
debk asked: Conversation overheard near Grand Central Terminal last week: "New York has more tourists than any city in the world. The stores figure if you don't come back, someone else will take your place." Social commerce would obliterate that excuse for bad service because tourists would see a virtual thumbs down rating from you on their cell phones as they approached that store.
1 tag
planetadesteapta asked: the more people interact and exchange ideas about making commerce more social the higher the benefits! can't wait to see what other folks from the social media week think and the solutions they have in their cities. maybe we can leverage some good one from one city to another!
1 tag
jackmason asked: I'm in New York City, which will be part of Social Media Week again in February. Because it is so global, and because New Yorkers are emblematic of the high expectations that customers (both individuals and businesses) hold today, I would offer that if you can make commerce social here, you can make it social anywhere, to paraphrase a famous song. People in the NYC region do expect the best,...
1 tag
1 tag
planetadesteapta asked: Via Laura // Most online commerce can be completed without ever engaing with another human being, however, when you do engage with another human being, they should do more listening to understand instead of defending why their system is not working, or that someone is on vacation, or how their process works. I really don't care. I want to complete my transaction, and the relationship I want...
1 tag
Anonymous asked: Why don't you actually do your job instead of asking other people to do it for you on the internet.
5 tags
Comments on Scan Question 1 | The Human Dimensions...
Some thoughtful comments are being shared right on the bottom of The Scan’s first question, on the human dimensions of commerce. We wanted to bring them to the front and to your attention.
Commerce can get more smarter and personalized and human . Recently i tweeted about lack of integration of Customer / Consumer voice, email, social media data .It presents a big opportunity to...
1 tag
Anonymous asked: There is a huge opportunity in "decision support" technology – if you enable smarter optimization of standard business processes to help make the easier decisions for you, then your employees who are providing customer service, developing products, etc become more available to offer one-on-one support and that human touch for things that need a more personal touch.
3 tags
The Social Commerce Scan Team
Here are Twitter IDs for some of the IBMers behind the #SmarterCommerce Scan 4 #smw: @reillystarr, @jackmason, @cakinser, @debkasdan, @thebyline, @kelliecoveney, @thinkbluePR, @SilviaEmilia, @asabiliaAR and @circuedudanny.
1 tag
cirquedudanny asked: The issue of authenticity is generally a concern for "millennials." We have grown up with one foot in the "unplugged" and the other in the "plugged-in" worlds. While we value the ways in which technology can help us, we are also aware of lfe beyond it. A smarter business places emphasis in its online presence as well as the real world. Rather than relying on a world...
3 tags
1 tag
asabilia asked: Connecting the purchaser to the creator. Vendors like Toms shoes show you the person whose shoes you've purchased - it's the same feeling you get when you buy a piece of art directly from the artist at a street fair. You meet the person, you hear about what motivated the piece, the background etc. You connect with not only the art - but with the creator. That's human commerce....
1 tag
Anonymous asked: 'I think that a way to achieve personal flavour and personalization of commerce is to analyse the user needs in order to meet those as good as possible. The in depth focus on the user needs is what creates and maintains relationships in my oppinion
6 tags
1 tag
kellieacoveney-deactivated20130 asked: Businesses should take a more centralized view in promoting the building and maintaining of relationships. This needs to become a priority in the increasing technological world we live in. Some airlines actually charge higher fees when flights are booked over the phone verses over the web, providing disincentives for people to use the more personal, client-building route. Changing such practices...
1 tag
Anonymous asked: Authenticity is an important aspect of commerce. When I am on a help line, frustrated because something is not working correctly, and I am faced with an individual who, means well but, is telling me, "I completely understand what you are feeling" it only frustrates be further. They don't understand how I feel and they don't understand the problem, they are in the process of...
1 tag
planetadesteapta asked: The easiest way is to get answers when asked, support when needed, and NOT when we are already bored, disappointed and planning to move on. A friendly attitude means more than being put on hold politely. Means customizing solutioning and debugging from beginning to end! We need some "BUSINESS EMPATHY" :-).
1 tag
debk asked: Reed Hastings, CEO of Netflix, humbly apologized for not communicating the reasons for recent change in pricing structure. (see Netflix blog) Yet, today's responses suggest many customers are even more infuriated because Hastings then announced prouct changes that many view to be terribly inconvenient -- less personal and less personalized. Company is having a hard time reconciling its vision...
1 tag
brandib asked: Over the summer the Glasgow Economic Commission published a report aimed at helping the city harness its strengths, renew its economy and identify new trade and investment opportunities over the next decade.
With tech savvy customers, how can the Glasgow Chamber of Commerce help deliver smarter commerce?
With tech savvy customers, how can the Glasgow Chamber of Commerce help deliver smarter commerce?
1 tag
kajitashion asked: Such commerce will only be possible when consumers' digital information is owned by the consumers themselves. All of the info in my FB profiles, my history of 'Likes', etc should be mine to distribute digitally; my entertainment likes with Amazon, my music likes with Lastfm, etc. So, I need open social networks, then a "data locker" where I store my preferences and records...
1 tag
Anonymous asked: I read recently about a service from Livestrong org that seems to be epitome of human-centric services. It helps cancer survivors navigate all aspects of their lives, from Dr visits & organizing records to finding clinical trials, emotional support, care for kids etc. They developed their service based on real-life needs of the people they serve -- so a strong feedback loop. This 360 degree...
5 tags
1 tag
jackmason asked: A year or two ago, I had a problem getting my new Slingbox (a device for "place shifting" one's cable video) to work. After a few weeks of trying to solve it myself, I tried their online customer service. A woman based in Costa Rica was able to (with my permission) log on remotely to my computer and fix the issue in just a couple of minutes. The combination of the high-tech solution...
1 tag
debk asked: My Chinese take-out has a web site for ordering, and they immediately call to firm. Very nice. But nicer if it captured my last order, so I could re-use that for new order. Then I wouldn't forget to specify brown rice.
4 tags
1 tag
planetadesteapta asked: By remembering our preferences, connecting client data and making meaningful offers. All said but so NOT done. How many times we go from service support operaor to operator being asked the same questions? Or how easy it would be for online shops to actually take into consideration your shopping preferences and not advertise all random products. Think we're still playing with data and...
3 tags
5 tags
Is the restaurant space ready for change? →
It seems to me that the process of ordering food at a restaurant is ready for a change as the number of people who have to understand and execute your order is too high and too many errors are being made.
I have seen a few places experiment with electronic order taking via the wait staff carrying…
via technologyplumbing:
2 tags
2 tags
I, For One, Welcome our new Social Data Overlords →
8 tags
3 tags
“Over the last few years, our attitude towards the digital workspace, and in...”
– 6 Must-Have Social Business Apps for the Enterprise App Store
11 tags
Watch
Watch the replay of our Sept. 8 vPanel interactive webcast — Mobile Commerce: The Decade Ahead — sample others in the series via our Bitly Bundle and subscribe to the series via RSS.
Topic: Mobile commerce is poised to take a great leap forward over the next ten years. How will it change the digital landscape in the process?
Panelists:
Alon Kronenberg, Practice Lead, Mobile Applications...
